Refund policy

Because every product is custom-made-to-order and printed with your chosen design or photo, we can't accept returns or exchanges for a change of mind, or for the wrong size/phone model chosen at checkout. Please double-check your selection and uploaded image before ordering.

You may cancel your order only before it goes into production. Once production has started, cancellations are not possible as the product is custom-made specifically for you.

We will replace or refund your order if:

• The item arrives damaged or defective.
• There's a printing error on our side.
• You received the wrong product.

Please film an unboxing video. A clear, unedited unboxing video is required to approve any damage or defect claim — without it we can't process any replacement or refund claims. We're unable to verify what happened, so please open every parcel on camera.

Any damage, defect, printing error, or wrong product claim must be reported within 3 days of delivery.

If your order is lost in transit, we will either reship your order or issue a full refund.

Approved refunds will be processed within 5–7 business days to your original payment method.

How to claim:

• Email us within 3 days of delivery at thalluvandikaday@gmail.com with your order number, clear photos of the issue, and the unboxing video.
• Once approved, we'll send a free replacement or a full refund to your original payment method.
• Approved refunds are processed within 5–7 business days.

Cancellations: orders can be cancelled for a full refund only before they go into production — usually within a few hours of ordering — because custom printing starts quickly. Email us as soon as possible if you need to cancel.